A Christmas Momentary Miracle

Customer: “You took an order for me for a Turkey for Christmas. It wasn’t waiting for me when I came to pick it up.”

Me: “Oh my god, I’m so sorry. So you didn’t get a turkey?!”

Customer: “No. I got one. He—” *Pointing to my coworker* “—had to get one out of the case.”

Me: “So you got a Turkey? Was it the right size?”

Customer: “No, I got one. But you didn’t have it waiting on me.”

Me: “I’m sorry, ma’am. I just take the order; I didn’t fill any this year.”

I’m struggling, trying to figure out how to apologize for her “getting a turkey.” My coworker speaks up:

Coworker: “Ma’am. It wasn’t forgotten. I found it right after you left, I just couldn’t find it in the moment.”

Customer: “But I live for the moment!”

Coworker: “That must be nice.”

Customer: “No! It’s terrible! You couldn’t even imagine!”

She walks away, looking for her next moment. My coworker and I were confused for many moments more.