A Chain Reaction

, , | Right | February 5, 2018

(I work in a jewelry store. We received a phone call from a customer a few days ago and my manager told me to expect them in. The silver ID bracelet that they bought had broken, and he told them to come in so we could replace it for them. The couple comes in with their baby in tow.)

Female Customer: *in a huffy voice* “Yeah, hi, is [Manager] here?”

Me: “It’s his day off today, but I’m the assistant manager. How can I help?”

Female Customer: “[Manager] told us to come in because our silver bracelet broke.”

Me: *as polite as possible* “Oh, that’s right! He told me to expect you. Can I have a look at it, please?

(After a quick glance, the bracelet doesn’t have any broken links I expected to see. Instead, the ring holding the clasp onto the bracelet has come apart.)

Me: “Oh, this is really easy to fix! We don’t need to replace it; I can just put on a new clasp.”

Female Customer: “But it will come apart again!”

Me: “I can put a stronger clasp on there for you at no extra charge; however, if you want the ring soldered shut, we would need to send it to our jeweler and charge you $30 for his work, as none of us are able to solder it shut here.”

Female Customer: “What do you mean, it’ll cost $30? It should always be sold soldered shut!”

Me: “Unfortunately, none of our bracelets or chains come with the ring soldered shut, as it’s a safety precaution. If it gets caught, the ring will open up and you won’t get cut by the piece of jewellery. Customers can choose to have the rings soldered at their own cost.”

Male Customer: “Well, okay. We’ll have the stronger clasp put on there, but we’re not paying $30 for soldering.”

Female Customer: “No, I want it to be soldered! I don’t want it to come off again!”

(Cue argument for a few minutes while I try to keep the baby entertained.)

Female Customer: “Okay, fine. Put the better clasp on there.”

(I fix the clasp very easily and show it to them to inspect. The mum asks me to put it on their son, which I do so happily. Both parents have to hold him down, as he keeps struggling, and it takes several attempts before I can do the bracelet up. The instant they let go, he puts part of the bracelet in his mouth and PULLS. I suspect that this is probably why the bracelet became loose to begin with, but I keep this to myself. He does this several times, and each time his mum swats his hand away to stop him from doing it. After it’s done, she starts making conversation again…)

Female Customer: “Back in our country, they always sell chains soldered shut. It’s so different here.”

Me: “Oh, that’s interesting. Thank you for telling me. I’ll keep that in mind.”

Female Customer: “See? Look!”

(She pulls on her own chain around her neck and, lo and behold, the ring holding the clasp comes undone and the chain falls into her hands. She has the biggest shocked look on her face as she realises that her own jewelry is made the same way.)

Me: *big grin on my face* “Oh, that’s okay! I can fix that for you!”

Female Customer: *very sheepishly* “Oh… Yes, please.”

(After I fixed her chain, the customers left the store very quickly and thanked me profusely for all of my help, saying I did a great job. I’ve retold this story to my coworkers who have a laugh of the instant karma that happened that day.)

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