A Cereal Complainer

, , | Right | August 23, 2019

(It’s 1:00 am and I get a call at the front desk. The hotel is sold out.)

Me: “Front desk.”

Customer: *sounding kind of off* “Yeah, uh, my son spilled all his cereal on the floor here, and we need a maid to come clean it.”

Me: “I’m sorry, but we don’t have overnight maid service; you’ll have to wait until the morning when they come in. I’ll tell them so they can clean your room first thing.”

Customer: “Seriously? Fine, I’ll do it myself. Send me up a vacuum!”

Me: “No, I cannot do that ma’am.”

Customer: “WHY?”

Me: “The vacuum is very loud and will wake up your neighbors. It’s 1:00 am. I don’t want to disturb them.”

Customer: *pause* “I’ll be really quiet.”

Me: “No, ma’am.”

Customer: “But the cereal’s all over the floor! I don’t want to step in it if I need to go to the toilet in a bit!”

(I told her no again more firmly and she hung up with a loud sigh. She later complained about my attitude to the manager. Luckily, I wasn’t punished when I explained my reasoning. What she was thinking, I don’t know. Traveling makes brain cells die.)

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