A Catalog Of Physical Errors

, , , , | Right | February 6, 2019

(My mother works as a customer service representative for a company that makes lamps. About five years ago, they started listing all of their products online, rather than in print. Today she told me about a particular customer that called her.)

Mom: “Thank you for calling [Company]. How may I help you?”

Caller: “Yeah, I have an old catalog of yours, and I was wondering if you could send me a more current one.”

Mom: “You can see our most current catalog online at [Website].”

Caller: “No, no, I need it in a book.”

Mom: “The last physical copy of our catalog was printed in 2012. Our catalog is online now.”

Caller: “So you haven’t been making lamps since 2012?”

Mom: “No, we still make lamps. Our catalog is on our website, [Website].”

(The caller starts to get angry.)

Caller: “No, no, no! I need a physical copy of your catalog to put on my shelf! Send me your most recent catalog in a book!”

Mom: “Sir, I can’t do that. We don’t print our catalog anymore. You need to use our website.”

(This went back and forth for another minute or so before the caller hung up. Some people just can’t take no for an answer.)

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