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A Cash Flow Problem

, , , , , | Right | May 18, 2023

Caller: “I want to pre-order tickets.”

Me: “Ma’am, we can sell tickets in the theater or online, but we can’t do it over the phone. Can I direct you to our website? I can walk you through the process.”

Somehow, she doesn’t understand anything that I try to tell her, so I hand the phone off to my manager. Twenty minutes later, he finally gets off the phone with her.

Manager: “Instead of going to our website, she just kept typing the movie she wanted to see into Google. I finally got her to our website and walked her through how to order the tickets, but then she said she didn’t have a credit or debit card.”

Me: “So, how was she expecting to pay?”

Manager: “Cash.”

Me: “Over the phone?”

Manager: “Yup. When I tried to explain to her that she couldn’t pay for her online tickets with cash, she got angry and hung up.”

We have no idea if she ever made it to the movie or not.

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