A Case Of Case Stupidity

| Right | June 2, 2014

(I work as a cashier at a well known game store. A husband, wife, and child come up to the register and I ring up the game they want. Note that we only display cases and not the games.)

Me: “Your total is [total].”

(The man pays, while the wife opens up the empty game case she has been holding.)

Wife: “Where is the game?”

Me: “Excuse me, ma’am?”

Wife: “My husband just paid for the game and the game is not in here.”

(She holds open the display case pointing inside.)

Me: “Ma’am, those cases are for display only. I put the game in the bag with the receipt.”

Wife: “NO! He paid for this game and it is not in here. I want this game.”

Me: *I show her the sealed game from the bag* “See, ma’am, the game is right here and sealed.”

Wife: “You shouldn’t have these things here if you don’t put games in them right when we pay.”

(The family then leaves. I turn to my assistant manager.)

Me: “Did she really think we magically send the game into an empty case?”

Assist. Manager: “Yep, and we will be getting a call about it later, too. Watch.”

(Sure enough, right before closing the wife called the store to complain about the game not showing up in the case she was holding.)

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