A Capital Offense
(A customer calls in requesting a password reset for his account.)
Me: “Okay, sir, I’ll go ahead and reset your password to the default. It will be the last four digits of your social security number, and the four digit year of your birth.”
Customer: “Okay, those are all capitals, right?”
Me: “Yes, sir, all the letters in your username are capitalized.”
Customer: “And what did you say my password will be?”
Me: “It will be the last four digits of your social security number, and the four digit year of your birth.”
Customer: “And are those capitalized or lowercase?”
Me: “Well, it will be the last four digits of your social—”
Customer: “I know that! But are they going to be capitalized or lower case?”
Me: *gives up* “They’re going to be capitalized numbers, sir.”
Customer: “Great! Thanks!”