A Capital Idea

(I am a new trainee on an IT support desk. One of my coworkers is listening in, to make sure I do everything right.)

Me: “Good morning, [My Name] speaking. How may I help you?”

Caller: “Yes, sorry. I’ve wrongly entered my password three times and I’ve been locked out.”

Me: “No problem, I’ll just unlock that for you. Can I have your details, please?”

(The caller gives me their details and I unlock the account.)

Me: “There you go. Just try logging in and make sure everything’s okay.”

Caller: “No, it’s not letting me in. Let me try again. Nope. And now I’ve locked myself out again.”

Me: “Yes, that’s showing up here. I’ll just unlock it again for you. Are you sure you’re entering the right password?”

Caller: “Pretty sure. Let me just try again. Nope, locked out again.”

Me: “Okay, let me unlock the account and I’ll reset your password. It’s a one-time password, so you’ll be asked to change it as soon as you’ve logged in. Your new password is [password].”

Caller: “Great, thanks. Nope, it’s locked me out again.”

(At this point, my coworker slides a piece of paper across the desk to me with “Caps lock?” written on it.)

Me: “Okay, I know this is a really stupid question, but I have to ask it anyway. Do you have caps lock on?”

Caller: *long silence* “Oh f***! F***, f***, f***, f***, f***, f***, f***, f***, f***! Thank you, I can get logged in now.”

Me: “Anything else I can do for you?”

Caller: *laughing* “No. No, thanks. You’ve done enough!”