A Candy Cash Saga
I work in a small video rental store almost outside of the city borders, so we have only a small amount of money in the till at a time. A customer is buying candy.
Me: “Okay, so it is €1 and 80 cents.”
The customer hands me €100. We just had some trouble with some customers using fake notes so we can’t take bigger than €20.
Me: “I’m sorry, I can’t take these big notes.”
Customer: “So, the candy is free, then?”
Me: *Confused* “Why should it be?”
Customer: “I have money but you won’t accept it! I should get it free, then!”
Me: “I’m sorry, I don’t have enough money to give you back. We have a policy to not take larger than twenties. Do you have another form of payment?”
Customer: “Oh… I think I have… Oh, yes, I have a card.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.