A Burger Delivered By Any Other Name…
My brother loves biking and is looking to earn some extra money, so he signs up for a food delivery app aimed at bicyclists. Another delivery app gets more orders but is intended for people with cars. He decides to sign up anyway and just bike the orders, but he has to use his girlfriend’s driver’s license to validate it as he doesn’t have one. When speaking with customers, he uses a masculine name one letter off — so a plausible typo — from her name, which is displayed on their screen. He often works both apps at the same time.
One day, my brother is delivering an order to an apartment building where he needs to be buzzed in. He calls the customer.
Brother: “Hi, this is [Brother] from [Delivery Service #1].”
Customer: “I didn’t order anything from [Delivery Service #1]?”
Brother: “Oops, I mean this is [Girlfriend’s Name Slightly Altered] from [Delivery Service #2].”
Customer: “…”
The customer still let him in, despite using two completely different names, neither of which was actually the name on the app!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
