A Budding Order

, , , , , | Right | February 1, 2018

(I am training a trainee on drive-thru, and we both get a really weird request. We work in a chicken restaurant where we sell chicken sliders.)

Trainee: “Thank you for choosing [Restaurant]! How may I help you?”

Customer: “Yes, I would like an eight-piece meal, extra crispy, with mashed potatoes and mac and cheese.”

Trainee: “Okay, anything else?”

Customer: “Yeah, and I need two of those chicken buddies. You know, the chicken buddy things that you can get?”

Trainee: “I’m sorry. Could you please repeat that?”

Customer: “Oh, I wanted to get two chicken buddies with that, too.”

Trainee: *to me* “What the heck is a chicken buddy?!”

Me: *to customer* “I’m sorry, sir, but you were looking to get two slider sandwiches?”

Customer: “Yeah, the chicken buddies.”

Me: “We carry the slider sandwiches. Is that okay?”

Customer: “Yeah, that’s fine. I’ll take that kind of chicken buddy.”

(The trainee is confused but goes back and makes the sandwiches.)

Me: “Okay, your total is [total]. Please pull around.”

(The trainee puts a bag of sandwiches on counter for me to hand out.)

Me: *to trainee* “Thanks, chicken buddy!”

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