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A Broad View Of Fraud, Part 2

, , , , | Right | September 21, 2021

A customer has thrown a fit at the manager over us not having carts, even though we do. The poor manager then has the JOY of “humiliating her” and “making her look stupid” by pointing them out three steps BEHIND HER.

She then argues, at a volume that would impress a boot camp instructor, with a coworker that the sale on cardigans should apply to sweaters because they are “the same thing”.

Soon, the woman approaches my register and I just know this interaction will be a downhill run.

She strides directly past the line, approaching from the wrong end of the register. I’m sure you can imagine how outraged she is that she can’t just cut in front of the other people in line. She wastes five minutes arguing with me that since she’s “already there,” she “doesn’t want to have to pick up her items and go to the back of the line.”

The manager has to intervene and tell her to get to the end of the line or to get out without her purchases. Ranting about how the rules of lines aren’t laws, how she knows her rights, and how employees are NOT allowed to refuse service to anyone, ever, forever, throughout the universe, she storms to the end. She knows her rights! She knows the laws! Blah, blah, blah.

She gripes so constantly that I do my best to ring the other guests up quickly so they don’t have to listen to her constant moaning for longer than they have to.

Eventually, she gets up to me and I scan her few items. No big deal. Then, she shoves her credit card at me. I follow policy.

Me: “May I see your ID?”

She rolls her eyes and says, in the most inconvenienced way:

Customer: “Well, it’s my son’s card.”

The credit card and ID are nowhere close to matching.

Me: “I can’t use a card that doesn’t have your name on it.”

Customer: “I use his card all the time! SINCE WHEN CAN YOU NOT USE SOMEONE ELSE’S CARD?! THIS IS F****** RIDICULOUS! YOU’RE A F****** A**HOLE! YOU’RE MAKING THAT UP!”

Me: “I can’t run it. You have to pay a different way.”

She throws some cash onto the counter and is quiet while I finish the transaction.

Customer: “Where’s my coupon?!”

Me: “We handed them out last week. We don’t have any more. I’m sorry for the inconvenience.”

Customer: “I want to speak to the manager!”

AGAIN? That poor man! The manager arrives, and I can see the light die in his eyes as he sees who he has to talk to.

Manager: “Yes, ma’am?”

Customer: “Your employee refused to give me a coupon! She just played stupid and tried to tell me that you didn’t have anymore!”

Manager: “Ma’am, they were all handed out last week. My employee wasn’t playing games; we really don’t have any more to hand out right now.”

Customer: “That’s bulls***, but fine, play your petty little games. I’ll just add that to my call to corporate. Now, another thing; why won’t you people let me use my son’s credit card?! Since when is that a rule?! What the f*** are you people trying to pull?”

The manager just stares at her for a minute.

Manager: “That has always been a rule, ma’am, as that’s unlawful.”

Customer: “Oh, reeeeeeaaaallly?! Fine, then. Tell me what kind of crime it is!”

Manager: “Felony Card Fraud.”

Customer: “You’re a f****** liar.”

Manager: *Sweetly* “Would you like me to call the police and have them explain it to you?”

Customer: “You know what? Yes! Then, I can explain to them why they’re wrong because it’s never been a problem until now!”

I was amazed when she DID tell the cops that they were lying about the law being the law. She waived her right to be silent. She also made it very loudly clear that she would be suing the cops for wrongful prosecution as they cuffed her because Felony Card Fraud wasn’t a thing. And it was her son’s card, so she was within her rights to use it as his mother because it was a mother’s prerogative. And their names were different because her son legally changed his last name, as if cutting her and her husband out of his life somehow severed her right as his biological mother to take out a card in his name. They were connected by blood, and no law could override that!

The cops repeatedly reminded her that she had the right to remain silent and she repeatedly ignored them. She had no subtlety, saw nothing wrong with it, and just kept admitting her crimes at full volume. Because they weren’t crimes. Because she knew the law and knew her rights better than the cops themselves did. And she would personally tell the judge what the REAL laws were.

I was just amazed, listening to this woman dig herself a hole like a cartoon character going after gold.

The local cops wear cameras, so I didn’t need to be a witness, but I highly suspect that the book the judge threw at her had a LOT of pages in it.

Related:
A Broad View Of Fraud