A Bozo By Any Other Name, Part 3
(As part of my job, I have to call potential leads and obtain information so that we can give them a quote. I am on the phone with a customer and have just finished obtaining all of the information I need.)
Me: “That’s all the information I need. One of the agents will contact you within a few days and will send a copy of the quote to your email address.”
Customer: “What is your name?”
Me: “My name is Carolyn.”
Customer: “No. Your name is Carol-INE. Do you mind if I call you Caroline?”
Me: “Sure?”
Customer: “Thanks, Carol-INE! Have a good day!”
Question of the Week
Have you ever served a bad customer who got what they deserved?
