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A Big Reaction To The Small Print

, , , , | Right | August 19, 2021

A certain high-profile ticket website is having a promotion where, if someone spends enough money at a certain chain restaurant, they can send in their receipt and get a free online ticket.

This promotion is being offered exclusively on the website; it’s a third-party website and the movie theater itself has absolutely nothing to do with the promotion. In fact, it’s even noted in the promotion rules that the tickets need to be applied for and redeemed on the ticket website itself and cannot be redeemed in-theater. But, of course, nobody reads the fine print, so we’re getting a deluge of customers bringing in restaurant receipts and then throwing temper tantrums that we cannot accept the restaurant receipts as a form of payment.

An old man and woman walk up to me at the box office and throw down a restaurant receipt and a print-out of the promotion rules.

Old Woman: “We had lunch at [Restaurant], so we want our free ticket!”

Me: “All righty. Did you apply for the ticket on [Ticketing Website]?”

The old woman looks confused.

Old Woman: “[Ticketing Website]? No, you don’t seem to understand me. I had lunch at [Restaurant], so that means I get a free ticket!”

Me: “I think I understand the confusion.”

I point to the print-out of the promotion rules.

Me: “The promotion only applies to online tickets on [Ticketing Website]. It’s a third-party service, so we have no way of redeeming the free ticket here. You need to send in your receipt to the site, and then they’ll get you the free ticket online in three to five days. It can’t be redeemed in-theater. It says it all right here in the rules.”

The woman immediately starts SHRIEKING.

Old Woman: “THIS IS UNBELIEVABLE! IT SAYS RIGHT HERE THAT IF I SPEND $25 AT [RESTAURANT], I GET A FREE TICKET! I DON’T EVEN USE [TICKETING WEBSITE], AND I ABSOLUTELY WON’T! GIVE ME MY FREE TICKET!”

Me: “Ma’am, it’s a promotion through [Ticketing Website], not [Theater]. It’s right there in the rules that you printed out. I have absolutely no way of redeeming your free ticket here because it’s not a promotion we’re running.”

Old Woman: “THIS IS ABSOLUTE HORSES***! I SPENT GOOD MONEY ON MY LUNCH AND I’M GETTING MY FREE TICKET! IT DOESN’T SAY ANYWHERE THAT I NEED TO DO IT ONLINE!”

I point to the rule on her print-out.

Me: *Reading the rule out loud* “Right here, it specifically says, ‘Only valid for purchase of movie tickets on [Ticketing Website] or via [Ticketing Website] app and cannot be redeemed directly at any theater box office.’”

Old Woman: “IT… IT… IT DIDN’T SAY THAT BEFORE! THE PERSON AT [RESTAURANT] SAID I’D GET A FREE TICKET! GIVE ME MY FREE G**D*** TICKET!”

She continued to go on a tirade until I was forced to get my manager. My manager had had enough of people not reading the rules and screaming at us, so he flat-out refused to give the woman a free ticket and told her to leave after she stands there ranting and raving for several more moments. I really wish people actually paid attention and read the fine print. It’s not right that we’ve been getting screamed at multiple times a day for a promotion that’s not even being run by us.