A Big, Black Eight-Inch Bar

, , , | Right | September 18, 2018

(I work for a satellite TV company. I am at an elderly gentleman’s home. He has called in complaining of poor signal in even cloudy weather, loss of channels, and black bars on the screen. He was upsold to an HD-DVR upgrade since he had some of the original HD equipment. I re-point his dish, which was so far out of alignment I’m amazed he even had service, period, and which was the cause of all his problems. I install the new box and get everything programmed. It should be noted that the customer has stated that at his age he basically lives in his bedroom, where he has a 70″ big screen on the wall across his bed. After I get done explaining everything I have done both inside and out, he asks me to check a channel for him. He gives me a channel number, and the Info Banner pops up a moment before the picture and reads, “Granny’s First Big Black C**k.” Sure enough, that’s what shows up a second later. The customer walks up to the screen and puts his hands about eight inches apart on the bottom of the screen.)

Customer: “This is where that black bar used to show up. I’m paying for this big TV; I want to see all of it, not some of it. I was losing over a foot of picture. And sometimes on the sides, too.”

(I’m looking at the bed to ignore the porn on the screen.)

Me: “The black bars usually indicate that the program is not coming in HD, or that it is simply not an HD program. Your dish was pretty far out of alignment, so almost everything was coming in standard definition. That is all fixed now that I’ve re-pointed and tightened down your dish. You should only see those bars on programs broadcast standard now. You wouldn’t expect TV Land to be high-def.”

Customer: “I hope you’re right. I’m paying for this and I’m not going to be cheated. Where do I sign?”

(I immediately hit the previous channel button to get it back to regular programming and left as soon as I could.)

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