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A Beacon Of Light On A Day So Black  

, , , , | Right | November 29, 2019

(It’s my first Black Friday in retail. I’ve heard horror stories from coworkers about people fighting, screaming matches, and general nonsense. I’m at the registers at a fabric store, and even with someone on EVERY register, our line is still to the back of the store. We’re still trying to move people through quickly, and giving everyone great customer service.)

Me: “Did you find everything all right?”

Customer: “Oh, absolutely! You guys have been amazing today!”

Me: “I’m glad to hear! Do you have any coupons?”

Customer: “Yes, I do! Can you help me figure out the best ones to use?”

(I manage to find a coupon she didn’t see that took a few extra dollars off her total. After she pays…)

Customer: “Is there a manager I could talk to? You’ve been amazing today and I’d love to let them know!”

(I page a manager, and she comes over after a short wait. She’s expecting the customer to yell at her, but she doesn’t.)

Customer: “I really want to say how amazing your staff has been today. The line is long but it’s been moving, and I don’t think I waited more than ten minutes. [My Name] was very kind and helped me save some money without any hassle.”

Manager: “I’m happy to hear that! We do have a survey online you could fill out to tell us and our corporate office!”

(She filled out the survey, and I got recognition from my district manager for it!)

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