A Baseless Request

A customer calls me up and begins shouting down the phone.

Customer: “I bought a kettle from your store and it’s missing the base!”

Me: “I can help you with that.”

Customer: “How are you going to help me? I’m not coming back to the store!”

Me: “Just give me a second to—”

Customer: “I want a full refund.”

Me: “Please, just open the top of the kettle.”

Customer: “…”

Me: “Is the base inside the kettle?”

The customer hung up.

This actually happened a lot! I loved their reactions. The [Store] smart price kettle never fails to disappoint.