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A Ballooning Sense Of Entitlement, Part 2

, , , | Right | April 8, 2021

I have found myself with an order of thirty balloons that all need to be blown up and are due to be picked up in less than twenty minutes. I’m the only person running the front of the store. It takes approximately forty-five minutes to blow up twenty-three balloons due to the number of customers I’m having to ring up.

As I get down to the last seven, a customer walks up stating that the balloons are for his wife. I finish ringing my current line and go to finish his order. As I’m doing that, I start to day-dream. Yesterday, I was offered a job at a daycare making almost $4 more, with possible free daycare for my six-month-old. As I’m thinking about how desperately I need this for my small growing family, I hear a voice cut through my thoughts. An elderly woman has made her way to my register.

Elderly Customer: “Could I get some help over here?”

Me: “Yes, ma’am, I’m down to the last three balloons for this gentleman right here and then I’ll be able to help you out.”

She leans around my register.

Elderly Customer: “You know, some of us are kind of in a hurry!”

My customer motions to me and tells me to go ahead, so I go to check her out. She’s broken me out of my daydream about a better life for not only my daughter but my husband and me, as well, so my customer service smile hasn’t returned by the time I ring her up. I’ve been told I have natural resting b*** face.

Elderly Customer: “I’m sorry for upsetting you, but you’re going to work so slowly, you should have told me instead of making me wait. I have so many things to do!”

Me: “Ma’am, it’s really no problem. That gentleman was kind enough to wait a few more minutes on the order he put in so I could come and assist you.”

Elderly Customer: “I just feel that you should warn somebody if you’re gonna be that slow. I’m sorry if I upset you but I am in a hurry.”

Me: “Yes, ma’am, I apologize again, but as I’ve told you already, I’m not upset.”

She’s paid for her one greeting card, valued at a whopping $0.53 after tax, and I have given her her change. I believe this is the end of the discussion. It is not. She continues to inform me that I shouldn’t be upset and it’s my fault.

At this point, I am on the other side of the store and am done with this conversation. I assume she has either stayed in her spot or gone towards the door and haven’t thought to turn around to check, so, a bit loudly, I say:

Me: “Ma’am, I have told you I’m fine. Now have a nice day.”

That’s when I turn to speak to the man patiently waiting and realize the elderly woman has followed me.

Elderly Customer: “I want to speak to your manager. NOW!”

Me: “Yes, ma’am, give me one second.”

I call for a manager and proceed to blow up balloons, at which point she decides that’s not enough and goes to find a manager on her own. My manager walks up and I explain the situation, down to the customer following me. I finish the balloons, ring up the first customer, and hear my manager and the customer talking.


Manager: “I’m sorry you feel that way, ma’am, but I don’t see anything wrong with what she did.”

Elderly Customer: “SHE WAS RUDE TO ME!”

Manager: “I’m sure it was a misunderstanding, but if she was, I’m sure she had a good reason. Now, if there’s nothing else, have a nice day.”

She stormed out. My manager laughed and we joked about how I needed plastic surgery since my face is apparently rude.

A Ballooning Sense Of Entitlement