A Bagful Of Nice Customers

(I have just finished ringing up a customer I’d been working with for about half an hour. She was in quite a hurry as she had a formal event that night and was going right from the store to her hair appointment. She had just left to run to the restroom before leaving, so I am surprised when she comes to find me a few minutes later.)

Customer: “I was just in the restroom and realized I didn’t have my bag. I don’t remember ever having it.”

(We look all around the department before the customer says she has to go. I get her information so I can get back in touch with her. I call security, and she saw on the camera where I’d given the customer her bag, but we stopped to look at some lipsticks a little ways away, and the camera couldn’t see us. I asked the customer service manager what to do.)

Me: “Can I grab her three products and get them to her? If we find her bag, we can just put them back, and if not, we can do an inventory adjustment.” *we are quite well-known for our customer service, so this is not an outrageous request*

Manager: “That’s really up to you. If you think she’s on the up-and-up, then go for it. You’ll probably get a customer for life out of it.”

Me: “I totally believe her. I’m pretty sure someone accidentally picked up her bag, because it was so busy and there were a lot of people around.”

(I quickly grabbed the three products the customer had purchased and was filling out a form so I could deliver them to her house when my coworker came and got me.)

Coworker: “Hey, a customer just called and said she picked up someone else’s bag by mistake. It had some [Brand] in it. Did you sell that to someone?”

Me: “Yes! I’m just about to deliver some replacements to that customer.”

Coworker: “Well, this lady said she’d bring the bag back tonight.”

(I got to take care of my customer, who was totally sweet and wanted to pay for the replacements I brought her because she didn’t want me to get in trouble. And the other customer brought the bag back with all of the items in it. Faith in humanity: restored. For the time being…)