A Bad Sign

(I notice that the muffin type that I want is all sold out. However, there is a sign in the space saying that a fresh batch is being made.)

Me: “Hi, can I have a medium cappuccino and a fruit muffin, please?”

Cashier: “Oh, it looks like we’re all sold out!

Me: “The sign says you’re making a fresh batch. It’s no problem; I don’t mind waiting.”

Cashier: “Okay, I’ll just go see how much longer they’re going to be…”

(She goes into the back to talk with her manager. I can hear them talking.)

Manager: “No, we’re done making those for the day.”

Cashier: “Oh, okay. Should I remove the sign saying we’re baking more?”

Manager: “No! Leave the sign there.”

Cashier: “But… we’re not making more.”

Manager: “Leave the sign there.”

(The cashier comes back to me.)

Cashier: “We’re not making anymore. Can I substitute it for another muffin?”

Me: “I don’t really like any of the other ones. Can I get a refund?”

Cashier: “Sure, just a second…”

Me: “You probably shouldn’t have a sign saying you’re making more if you aren’t. I wouldn’t have ordered on if there was no sign there.”

(The cashier gets her manager to refund my muffin, but the manager refunds my entire purchase instead.)

Me: “I need to pay for my cappuccino now.”

Cashier: “Pardon?”

Me: “She refunded everything instead of just the muffin. I still need to pay for my drink.”

Cashier: *sighs* “Just go on, honey.”

Me: “I’m so sorry.”

Cashier: “It’s okay, have a nice day!”

(As I leave, I see the cashier remove the sign and toss it under the counter.)