A Bad Case Of Not Scanning The Case

, , , , , , , , | Working | June 18, 2018

(I work at a large discount store. Apple sauce packets can be purchased either individually or by the box. I am buying a large, 24-count box, and have opened it while shopping so my child can eat one pouch as a snack. It is priced by the box, so I am paying the same amount whether one pouch is missing or not. I have folded the four flaps over each other to reclose it before checking out. The cashier then, inexplicably, reopens the box, dumps all the pouches out, and starts scanning them individually.)

Me: “Excuse me; those are sold by the box, not individually.”

Cashier: “Okay.” *continues to scan*

Me: “If you scan each one individually, it is going to take a lot longer, and—”

Cashier: *interrupts* “No, it’s fine. It will be fine.” *continues to scan*

Me: “Ma’am, I’d really rather you didn’t scan it that way, because—”

Cashier: *interrupts again* “It’s all the same. It’s fine doing it like this.”

(I’ve had enough at this point.)

Me: “Ma’am, please stop, and please let me speak. Those pouches are ringing up at $0.99 each. If you ring it up by the 24-count box, it is $13. By scanning each pouch individually, it will cost $24. Please put the pouches back in the box and start over.”

Cashier: “Well, I had no way of knowing that. Now we have to cancel it all, and it might take longer.”

Me: “Yes. I tried to stop you in the beginning, but you didn’t listen. For future reference, things are usually cheaper by the case.”

(Mistakes are no big deal. Everyone makes them. But the bad attitude was totally uncalled for.)

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