A Bad Case Of Extreme Entitlement

(I need a trip to the doctor, and the one I am seeing is brand new to me, so I don’t know much about the office. When my husband and I walk in, we are approached by a woman in a wheelchair.)

Patient #1: “If you’re here to see the doctor, there’s a four-hour wait.”

Me: “Seriously?”

Patient #1: “Yeah. It’s really bad. They’ve started using a new system today and they’re having all sorts of trouble with it.”

(A younger woman comes out to take the patient away.)

Husband: “Excuse me, but is it true that if you have an appointment, they’re running four hours behind?”

Young Woman: “Oh, no. That’s just the walk-in clinic. Appointments are running as close to on time as they can get.”

Me: “Thanks.”

(My husband and I go inside and approach the counter.)

Nurse #1: “Hello there. Are you here for the clinic?”

Me: “No, I’ve got an appointment with [Doctor] at three.”

Nurse #1: “All right, then. Let me get some information from you and we’ll get you going.”

(I give her all the pertinent information. She puts it all in, and then her computer beeps and she gives a deep sigh.)

Nurse #1: “I’m sorry. I need to restart the computer, and I’ll have to get your info again. It’s this new system we got. Today is our first day using it and it’s been nothing but trouble.”

Me: “No problem. I understand computers acting up.”

Nurse #1: “Thanks for your understanding.”

(Next to me is another patient trying to get in to see a doctor via the walk-in clinic.)

Patient #2: “What do you mean there’s a four-hour wait? I’m sick. I could die. Why can’t you get me in sooner?”

Nurse #2: “I’m sorry, ma’am. But we’re running behind because of the trouble with our new system. If you don’t want to wait, I can get you an appointment tomorrow morning with your doctor.”

Patient #2: “I don’t have time for that. I’m here now and you will see me now.”

Nurse #2: “I’m sorry, ma’am. You’re going to have to wait.”

Nurse #1: “Okay, [My Name]. Let’s go over that information one more time.” *gives info* “Okay, it took it this time. Here you go. You should be called back shortly.”

Me: “Thank you.”

Patient #2: “Why is she getting in before me? She’s fat. Fat people are always sick. They should have to wait.”

Nurse #2: “She has an appointment with one of our doctors.”

Patient #2: “Then give me her appointment.”

Nurse #2: “We’re not going to do that. Either sit down or take the appointment I’m offering you.”

([Patient #2] continued screaming that “fat people are too sick to see a doctor,” and “I’m more important than everyone here.” She was removed from the office and banned from the clinic.)