In Massachusetts It’s Pronounced Any Way They Want
Customer: “Hello, I’ll take a medium decaf ‘cup of chino.’”
Me: “Medium decaf cappuccino?”
Customer: “Yes, ‘cup of chino.’” *I turn around to make her drink* “Where are you from?”
Me: “I’m from Cape Cod. How about you?”
Customer: “Oh, I thought you were foreign. It’s pronounced ‘cup of chino,’ honey, not ‘cappuccino.’”
Question of the Week
Have you ever served a bad customer who got what they deserved?
