Suddenly Not Feeling Very Loyal

(I examine the receipt from my delivery of groceries. I see something wrong so ring them up.)

Me: “When you took the money from the groceries out of my husband’s account, you forgot to deduct the value of the loyalty points that I cashed in to pay for part of this delivery.”

Helpdesk: *having checked her account* “I can’t refund that money back into his account. Can’t you just use the loyalty points on the next delivery instead?”

Me: “But you’ve deducted the points from my loyalty card already! That’s £75.”

Helpdesk: “Oh yes I see. Well, I’ll put the points back onto your loyalty card, then.”

Me: “No, that’s not good enough. My husband needs that £75 in his account. There’s been some heavy expenses this month, being as it’s near Christmas and all that.”

Helpdesk: “Well there’s nothing else I can do. If you don’t want your loyalty points restored to your card, you don’t get your loyalty points restored.”

Me: “Excuse me? That’s £75 of my money! My husband’s money. Are you telling me that if I’m going to lose that money? Can I speak to your manager, please?”

Helpdesk: “All our supervisory staff are busy at this time. Is there anything else I can help you with?”

Me: “Yes, I want my £75 back.”

Helpdesk: “I thought you said it was your husband’s.”

Me: “I want my husband’s £75 back, put onto his account, now. I have his bank account details, which I’m going to give you, and if you can’t do that for me this is going to court.”

Helpdesk: *sigh* “What are those details, then?”

(I gives the details.)

Helpdesk: “The money should be back in his account by after Christmas, then. Have a good day.” *click*