Needs To Be Schooled On How To Use A Phone
Caller: “Hi, have I reached [School]?”
Me: “Yes, you’ve reached the office of—”
Caller: “I’d like to make an appointment for the 24th. Is that okay?”
Me: “Uh… appointment? Who with?”
Caller: “Oh, whoever’s best, I guess.”
Me: “Uh… what’s the nature of your appointment?”
Caller: “Well, it’s rather embarrassing. You see, I’ve got these spots all around me…”
(The call continues into a graphic description of the caller’s condition.)
Me: “STOP! Stop! Who are you trying to call?”
Caller: “You!”
Me: “This is [School] outreach office.”
Caller: “…not [School] medical associates?”
Me: “No. We’re not at all related.”
Caller: “Well, darn. Sorry to waste your time!”
(The caller hangs up, but rings again a moment later. It is the same caller.)
Caller: “OH MY GOD, [Name]! I just tried to call the doctor’s and called some school and told them ALL about my—”
Me: “STOP! YOU’VE CALLED US AGAIN!”
Caller: “Oh f***!”
(The caller hangs up. A minute later, the phone rings again.)
Caller: “Hi, is this [School]?”
Me: “Yes. This is [School].”
Caller: “I’d like to donate $20 to [fundraising program] by way of an apology.”
Question of the Week
Have you ever served a bad customer who got what they deserved?