Social Notworking
Me: “Good morning! ASU Information.”
Caller: “Umm, yeah, hi. Where am I?”
Me: “You have reached the ASU information desk. How can I help you?”
Caller: “No. I mean, like, where am I?”
Me: “Could you be more specific please?”
Caller: “Dude, I don’t know where I am. Can you find me?”
Me: “Are there people near you?”
Caller: “Um, yeah.”
Me: “Do any of them know where you are?”
Caller: “How do I find that out?”
Me: “Walk up to one of them, smile, and ask them if they know where you are.”
Caller: “Okay, thanks!” *fumbling around, muffled talking, phone beeping* “You are so awesome; it worked! Thanks!”
Question of the Week
Have you ever served a bad customer who got what they deserved?