Unfiltered Story #28337
Jan. 2016: My mom is in a facility with full blown Alzheimer’s. I text my friend who goes to visit Mom occasionally. Mom dies on Jan. 18th:
My text: Mom has passed away
Friend texts back condolences and asks to be kept posted on funeral arrangements.
Jan. 20th, my text: Service, tomorrow, 10 AM, place, address
My friend does not attend the service. I get home from the service & take a nap. I wake to find a text from her:
“I haven’t heard from you could you please let me know the arrangements for mom so I can make arrangements at work”
My text: “oh (Name) – the service was today – I texted you yesterday, I guess u didn’t get my text”
My friend calls me “what? What do you mean I missed it, why didn’t you call me?” Then she starts crying hysterically and I can’t understand what she says. She hangs up on me.
I call her, leave a voicemail, then on Jan. 22 I leave this text: “never mind the funeral, your visits with Mom are what counts, at least with me. I can never thank u enough for that.”
Her text back to me: “I am too distraught and to hurt to discuss this”
And here it is December 26th, and I have never heard from her again.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.