Deploying The Tea Service
(My brother is deployed and is suffering withdrawals from a particular flavored tea and asked us to send him some, which could cost us upwards of $60-80. I call the company for shipping advice even though I hate phone calls.)
Me: “Hi. I’m not sure if you know the answer, but my brother is deployed and I was wondering the best way to send two cases of flavored tea to his address.”
Rep: “Okay, I can look that up for you. What kind would he like?”
Me: “They only have the juices, so any of the flavored teas that aren’t diet would be what he wants.”
Rep: “Okay, what’s his address?”
Me: *gives address*
Rep: “Okay, this should ship in a week or so.”
Me: “Do you need a card for payment or something?”
Rep: “No, this is something we do for our service members to thank them for their service.”
Me: “Really?! Thank you! ”
Rep: “No, thank you for your family’s sacrifice!”
(They saved us money and totally made my brother’s day!)
Question of the Week
Have you ever served a bad customer who got what they deserved?