Treat Them Like Number One
(My wife is about eight months pregnant. We are out for a day trip, and she feels a sudden need to use the bathroom. Only one shop is open nearby. Unfortunately, there is a large “No Public Restroom” sign on the front door, but we have to try given the lack of options. The shop has a grumpy-looking older shopkeeper.)
Shopkeeper: “What can I do for you?”
Me: “Sorry, I saw the sign, but is there any chance my wife could use your bathroom?”
Shopkeeper: “No! The sign is there for a reason.”
(At this point, my wife, who is very visibly pregnant and waddling accordingly, comes around the corner into view.)
Shopkeeper: “Wait, for her?”
Me: “Yes, she’s—”
Shopkeeper: “My wife says I have to bend the rule for pregnant women and small children. Can’t imagine how much trouble I’ll be in if I say no. Come on back here, ma’am.”
(Thank you to the wife whose consideration and threats outweighed her husband’s rules!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.