Showing Your True Feathers

(I work at a chain craft store as a cashier. Two boys, around 16 years old, come through my line with two spools of ribbon – one green and one blue.)

Me: “Did you guys find everything all right today?”

Teen #1: “Yeah, I guess.”

Me: “You don’t sound too sure! Was there anything I can help you find?”

Teen #1: “Well, actually, I was looking for peacock ribbon, but these’ll do.”

Me: “You know, I think I actually saw some ribbon with peacock feathers on it in our Christmas department.”

Teen #1: “Really? Can I go check?”

Me: “Absolutely.”

(I direct the teens to the Christmas aisles and continue ringing up other customers like normal. About five minutes later they come back through my line with two spools of the peacock ribbon.)

Me: “Oh, great! You guys found it.”

Teen #1: *very enthusiastically* “Yup! Can I hug you?”

Me: “Umm… what?”

Teen #1: “This ribbon is perfect! I wanted to thank you for directing me to it!”

Teen #2: “His girlfriend is getting her leg amputated today.”

Teen #1: “Her favorite animal is the peacock, so I was looking for the perfect ribbon to decorate her crutches! I’m so happy I found it! I hope she likes it!”

Me: “Oh, my gosh, that is the sweetest thing I ever heard! Of course you can hug me!”

(He forgot to hug me after the transaction was completed, but I still remember this as one of my favorite customer service stories.)

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