Unfiltered Story #97926

| Unfiltered | October 21, 2017

(I work in the call centre for a bank. Whilst it isn’t particularly unusual for a customer to want to speak to a specific person it isn’t always possible. This particular customer wants to speak to someone he spoke to a few days ago, for the sake of argument let’s call him Dave.)

Me: “Thank you for calling [bank], you’re speaking to [my name], how can I help you today?”

Customer: “Put me through to Dave.”

Me: “Okay sir, I can see if we can get you through to Dave. Did you happen to get a surname at all?”

Customer: “No, just put me through to Dave!”

Me: “What I’ll need to do then sir is” *customer interrupts*

Customer: “What you’ll need to do is put me through to Dave. NOW! I spoke to him the other day. Stop wasting my time.”

Me: “I’m sorry sir, before I can get you through to Dave I’ll need to take a few details and see if we can find out who exactly you spoke with. If I could just” *customer interrupts again”

Customer: “Are you f***ing kidding me? Are you f***ing think or deaf or something. Dave. DAVE. D-A-V-E. DAVE!”

Me: “Yes sir, I understand you spoke to Dave but we have a number of Daves working for us, we have a number of call centres and a number of different departments and so before I can do anything I would need to” *Again, the customer interrupts*

Customer: “I’ve told you what you need to do already, just put me through to Dave. Is it that difficult?”

Me: “At this point sir I’ve done all I can to help you. If you continue to interrupt me and refuse to give me any information I can help you no further. If however you’re willing to complete some security and provide me with some details I will do everything I can to get you through to Dave. If he’s working today I’ll try to find an extension number for him and if not I’ll send him an email and ask that he calls you as soon as he possibly can.”

Customer: “Right, since you’re refusing to help me, manager, NOW!

Me: “I can certainly find out if a manager is free for you sir, if you could just hold the line for” *Interrupts again for good measure*

Customer: “I said NOW, I don’t want to wait, put me through now.”

Me: “As I was explaining sir, I need to find an available manager. I also need to make you aware that a manager would also need some further details in order to get you through to Dave if that’s what you wish for them to do. If you’d like to hold the line for me whilst I” *Interrupts*

Customer: *practically screaming* “I’ve told you to put me through to Dave or” *I interrupt*

Me: “I’m sorry sir, I’m afraid I’m no longer able to service your call today. I will no longer tolerate being spoken to in the manner you’ve spoken to me today and am now disconnecting this call.” *Hangs up*

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