Unfiltered Story #97908

(I am a paralegal, and one of my jobs is to answer the new client call-in line for my department. This happens at least once per intake session.)

Me: Hello, you’ve reached the [Department] intake line, this is [My Name], how can I help you?

Client: Is this [Department]?

Me:…Yes.

Client: And who am I speaking to?

Me: (sighs internally)