Unfiltered Story #94403

, | Unfiltered | September 24, 2017

(A customer is trying to use a gift card they have to purchase a $60 item. However, the computer is telling me there is less on the gift card than what they had anticipated. The following ensues:)

Me: “Okay, so your total comes to [total].”

Customer: “What? That’s not right? I had a $60 gift card!”

Me: “I’m sorry Ma’am, but my computer is showing that there is only $8 on your gift card.”

Customer: “What? That can’t be right, try it again!”

Me: “Okay.”

(I call for a transaction void and start the transaction over again.)

Me: “Before I start the transaction over, I’m going to do a balance inquiry on the gift card so that I can find out how much is on there without having to actually run it.”

Customer: “Okay.”

Me: [After printing balance inquiry receipt] “It shows there’s only $8 on your gift card, Ma’am.”

Customer: [Hands me a receipt with the previous amount of the gift card on it] “No, see, I used this gift card and there was $60 left on it.”

Me: [Studying the receipt thoroughly] “Ma’am, this receipt is from October. It’s November now. Are you sure you haven’t used the gift card at all in the last month?”

Customer: “Yes I’m sure!”

Customer’s husband: “We were in Mexico last month! There’s no [my store] in Mexico!”

Me: “And you’re sure you haven’t used the gift card here since you’ve gotten it?”

Customer: “Yes, I’m sure!”

Me: “Okay, well I’m sorry, but there’s only $8 on this.”

Customer: “Try running it again!”

Me: “Okay.”

(I run the gift card again and it shows $8 as the current balance. At this point, the customer flies into a rage.)

Me: “See Ma’am, there’s only $8 on here.”

Customer: “Well you’re doing something wrong then, there should be $60 on there!”

Me: “I am pressing the gift card button and scanning the gift card. How can that be doing something wrong?”

Customer: “I don’t know, but you’re doing something wrong!”

Me: “Okay.” (At this point, I call my manager over and explain the whole situation) “Is there anything we can do to help them?”

Manager: *to the customer* “You’re sure you haven’t used this since October?”

Customer: “No! We haven’t used it!”

Manager: “Okay, well, I mean the machine is showing that there’s only $8 on there, and there’s nothing I can do at this point. But you can call the 800 number on the back of this card, and they’ll be able to give you a list of all the transactions that were made using this gift card and where and when it was used.”

Customer: “Okay, let’s do that.”

Manager: “Okay. [My name], would you take care of that?”

Me: “Sure.” (I dial the number and find out they’re closed for the night) “I’m so sorry, Ma’am, I just tried calling them and they’re closed for the night.”

Customer: “Whatever, this is stupid. I know I have at least $60 on here!”

Me: “I’m sorry.”

Customer: “I’m never shopping here again!” *Leaves in a huff*