Unfiltered Story #91916
(I’m helping out a friend who is managing a booth at one of the biggest video game swap meets in Canada. It’s pretty busy, and people are offering quite a few high value trades. We have a bin of common, relatively cheap NES games at the front with the most expensive being Super Mario Bros 3 at $30. A kid, about 12, zones in and grabs it as soon as the swap meet opens.)
Kid: How much for the Mario? *ignoring the sticker price on it*
Me: It’s $30, sir.
Kid: Can you do $15?
Me: Sorry, no can do.
(The kid puts it back without saying a word, but he roams around and browses our tables a few more time. Eventually he comes back with a tacky Chewbacca bobblehead that’s probably worth a few bucks.)
Kid: Hey, can you do a trade for this? *waves the Chewbacca bobblehead in my face*
Me: All trades have to go through my boss. I’ll let you talk to him.
Boss: *comes up after a minute* Hey, what do you got there?
Kid: Will you trade this Chewbacca bobblehead for Mario 3?
Boss: Sorry, I’m not really interested in taking toys.
Kid: … so will you trade this for Mario 3?
Boss: Sorry, but no.
Kid: How about if I trade a game with it?
Boss: Depends on what you bring me.
Kid: … what if I trade two games with it?
Boss: It still depends on what you bring me.
Kid: So will you do $15 for this and some games?
Boss: I’d still need to see which games.
(At this point my boss walks away and the kid just gives a frustrated look and wanders off. He came by at least one more time, still holding that Chewbacca bobblehead. I know he’s a kid, but he was still old enough to know no means no.)
Question of the Week
Have you ever served a bad customer who got what they deserved?