7:01 Can’t Come Soon Enough
I work at a grocery store that shares a building and entrance with a bank. Because of this, the bank has pretty generous hours: most days of the week, they’re open until 7:00 pm. My register is about fifteen feet away from the bank’s entrance, so I’m able to witness the following. It’s been a slow day for both the bank and my store, so the bank starts to close up at around 6:55 but they don’t lock the doors until 7:00 pm on the dot. Thirty seconds later, a man comes running to the bank doors and tries to open them.
Customer: “You’re not supposed to close until seven! It’s seven!”
Bank Manager: “Yes, it’s seven, so we’re closed. I’m sorry.”
Customer: “I need this check cashed! It’s seven; you’re not supposed to close until seven!”
Bank Manager: “Sir, I’m sorry, but we’re closed. We close at seven, and it’s seven. So we’re closed.”
The customer slams his phone against the glass door.
Customer: “Look at this! IT’S SEVEN! I NEED THIS CHECK CASHED!”
Bank Manager: “Sir, please calm down!”
Customer: “I NEED THIS CHECK CASHED! YOU’RE OPEN UNTIL SEVEN! OPEN THE DOORS!”
The customer begins shouting expletives at the manager and keeps slamming his phone against the doors. Eventually, the manager gives up trying to explain to him that the bank closes at 7:00 pm, and it’s 7:00 pm, so they’re closed, and she goes back into her office.
The customer kicks the door and knocks over our shopping basket stand before running back outside.
Customer: “IT’S SEVEN! I HAVE A CHECK!”
Coworker: “But… I just stacked those.”
Question of the Week
Have you ever met a customer who thought the world revolved around them?