700 Reasons To Get Grounded

(I’m a manager at a fairly large automotive repair. I am in my office the day after Christmas, and I hear an angry customer yelling at one of my workers. I came out and take over.)

Me: “What seems to be the problem, sir?”

Customer: “I just had my car here to get a brake job done at this shop. When I got my car back nothing had been done.”

Me: “Okay, sir, let me pull up your information so I can see what all was done. I’m sorry for the inconvenience, and I’ll do my best to solve this for you.”

Customer: “She already tried to pull up my information. She said I’m not in the system, but I know I’m in there.”

(I get him to give me his information, have him look at the screen to make sure it was all correct. Sure enough he isn’t in the system.)

Customer: “No! I know my car is in your system. My son brought it in to get worked on.”

(I get the information for his son, and still no car in the system.)

Me: “Sorry, sir, but we have no record of any work being done on your vehicle.”

Customer: “That’s BS! My son brought in my car just yesterday to get the work done. It cost me $700!”

Me: “Sir, we were closed yesterday for Christmas. No one was here. There is no way we could have done the work on your car.”

Customer: “Then why did I have to give my son $700 for the wor…”

(All I could do was shrug as I watched him piece things together and realize that his son had probably spent $700 on something else.)