Unfiltered Story #67541
I work in a Computer Repair shop which also sells stationery. We also have a few branded giftware items for [educational establishment] which we inherited when [nearby shop] changed hands.
An elderly lady rings up enquiring about said branded items, and we have the following conversation.
Customer: Hi I would like to speak to the person in charge of ordering clothing.
Me: I’m afraid the manager isn’t here at the moment, can I help at all?
Customer: I would like to complain about the lack of scarves in [establishment].
Me: … Um, ok… Well this is a computer shop and we only have a few items available.
Customer: Well surely the first thing that students want when arriving at [educational establishment] is a scarf.
*The students typically arrive in August/September, so even in Wales, the weather is usually OK, and definitely not scarf weather! I’m not sure whether the customer is serious or not but I assume she is*
Me: I do apologise, but as I mentioned, this is a computer shop – we only have a few giftware items left.
Customer: Well when will you be getting new stock in?
Me: We won’t be. [Shop across the way] may have some.
Customer: Well I think it’s ridiculous that students could catch a cold because of this.
Me: Well I’m sorry that I can’t help, you can try [other shop]
Customer: Can you put me through please?
*I can’t remember their number and they’re not on the internal pone *
Me: They’re on a different phone system I’m afraid, you’ll have to ring them.
Customer: But I don’t know their number.
Me: You could look it up on Google.
Customer: …
Me: Ok I’ll do it.
*Google only has the number for the other company’s main branch in town…! I inform customer about this.
Customer: Oh I expect the manager’s hiding the number after all these people are complaining about the scarf situation.
*hangs up*
Me: (To co-worker) Wow..
I later found out from the manager of the other shop that she had rung him and complained. They didn’t have any either so she wrote a strongly worded letter to the Vice-Chancellor of [establishment]. Over some scarves…
Question of the Week
Have you ever served a bad customer who got what they deserved?