Unfiltered Story #67521

Unfiltered | May 5, 2017

(I’m making outbound calls to follow up on customer issues when troubleshooting is not able to be completed in the time of a standard phone call.  This particular outbound call is made because the customer was unable to do any troubleshooting when she’d called earlier in the day, so the issue with her product hasn’t been addressed.)

Customer:  *Answers the phone* Yeah?

Me: My name is (name) with (company) is this Mrs. (customer)?

Customer: What do you want?

Me: First I have to let you know that this call is being recorded for quality and training purposes.  I’m calling in regards to your (device)-

Customer: I don’t want any! *hangs up”

(I checked with my supervisor and since we’re only required to make one attempt to reach the customer, and that particular product has to be worked by a callback agent, I guess she never did get it fixed.)