Unfiltered Story #67520
In high school I worked for the local store of a big chain pharmacy. This was back before most people had digital cameras and we took in a lot of film, which we sent out to a service for overnight processing.
One night I’m working on the register and a customer comes in looking for his film. I ask his name and start checking our bins for his order, but I can’t find it.
Me: Are you sure it’s supposed to be ready today?
Customer: That’s what they told me when I dropped it off.
Me: And when did you drop it off?
Customer: Yesterday morning.
Me: OK, let me check our book… I’m not seeing your name in here, are you sure you dropped it off yesterday?
Customer: Yes.
Me: And you’re sure you left it under [Customer’s Name]
Customer: (Starting to get upset) We’ll that is my name, isn’t it.
Me: I can call our lab and ask about it. Do you have your claim slip.
Customer: I’ve never had to show my slip before.
Me: Sir, our lab only tracks film by the envelope number, so since your film isn’t in our book, I need your for the number.
Customer: (Starts digging through his wallet) I’m going to f***ing sue this store because you lost my film. This is f***ing bulls***. You people can’t doing anything right here.
Finally the customer finds the slip and hands it to me.
Me: Sir, this slip is from out [other town] store. You’ll need to go there to pick it up.
Customer: I thought I could pick it up at any store.
Me: (Dumbfounded) No, I’m sorry, that’s not how it works. If you want I can call the other store to make sure it’s arrived there.
Customer: No, that’s not necessary.
Question of the Week
Have you ever served a bad customer who got what they deserved?