Unfiltered Story #67480

Unfiltered | March 26, 2017

(I’m working a summer job as a cashier and it’s nearing the end of summer so parents are buying their children back to school clothes. This woman comes into my line with a large number of clothes for her two sons. I proceed to ring them up and notice that a few of the shorts she was buying were missing price tags, which was a common occurrence at that store. I proceed to use the UPC code on the tags inside the shorts; however I come across a pair that does not have a tag on the inside.)

Me: It looks like I’m going to need to call the fitting room to get the code for this pair of shorts, as there is no inner tag for this pair of shorts.

Customer: *Sighs.* Look, those shorts are the same as the other pairs you just rang up, can you please just scan one of those again?

(This is true, the shorts were the same brand; however, they were not the same color or size and the way the store kept track of sales of items took this into account. So I explain this to her very briefly.)

Me: …And so you see, these ones may be a different price than the other colors due to the fact that they keep records of sales for colors and sizes. If a color isn’t selling as well as the others and they wish to get rid of it, they will knock down the price and from what I noticed on the other pairs of shorts was that they seemed to be on our sale rack.

Customer: Okay, fine, call the fitting room.

Me: Sure thing, ma’am!

(So I proceed to call the fitting room and describe the shorts to the woman on the other line. She then goes to look, so I explain to the customer we need to wait. About two minutes pass.)

Customer: Ughhhh, can we please just scan the other shorts?

Me: I’m sorry ma’am, but if we do that the store won’t have an accurate record of sales and you cannot return them otherwise because you will not have an accurate receipt.

(She sighs and we continue waiting. The woman from the fitting room comes.)

Fitting Room Associate: Hi, are these the shorts you were talking about?

Me: Unfortunately no. Here are the ones I was talking about.

(The woman picks them up and then says she’ll go look back on the racks to see if she can find them. The customer is now very irritated and sighing loudly.)

Me: I’m sorry for the wait ma’am…

Customer: Whatever…

(The Fitting Room Associate takes about five minutes and returns with the information we need.)

Fitting Room Associate: Sorry, I had to look up the brand on the computer.

(Customer is now rolling her eyes.)

Me: Thank you very much.

(I punch in the UPC code she got for me and up comes the price. $7.00 appears on the screen the customer can see and I have to fight to make a face, because the woman is now realizing that she saved $7 by me not scanning in one of the pairs she was already buying in a different color and size.)

Customer: Oh…my I should have been more patient. I’m going to remember this…