Unfiltered Story #67464
(I work at a craft store and am on register. I speak with an accent, which tends to result in a lot of rude customers. A woman approaches the counter and slams a Starbucks cup and a ton of yarn down on it)
Me: Hi do you have a rewa—
Customer: This is supposed to be 6.99. I want two more of this color
(She continues to shout about her purchase, leaves the line to go get more yarn with a huge line forming behind her, comes back still shouting)
Customer: How many have you rung up!?
Me: 6
Her: There’s supposed to be eight!
Me: I didn’t know if you wanted ten or eight skeins as you had eight here and went for two more.
Her: I want these.
Me: And not also the other two on the counter?
Her: No!
Me: (rings her up and gives her the allowed 1 coupon per customer) That will be (total)
Her: Can’t you take the change off and make it an even number? I don’t want to pay that.
Me: (getting confused) I…am not allowed, the register physically will not.
Her: Nevermind, where’s my rewards points.
Me: You didn’t provide a card or phone number when asked, you will have to take it to customer service.
Her: Oh what? I don’t look like I have a rewards card. That’s racist. Dumb Russian bitch.
(At this point I have asked for and been given the rewards card of the next customer, a gentlemen of the exact same race who listened to questions before starting to shout.)
Question of the Week
Have you ever served a bad customer who got what they deserved?