Unfiltered Story #67447

Unfiltered | February 21, 2017

(I work at a very busy cafe-type restaurant in Midtown. We very often get customers who do not speak English well, if at all. Some of these people come in on behalf of their boss with a piece of paper which the order is written on. They give this paper to the employees who make the food, then to me so I can charge them accordingly.)

Customer: *hands me paper with a sandwich and soup written on it* Me *charges and hands back a receipt*: “Thank you, have a good day.”

(Five minutes later, I realize the customer is still standing there.)

Me: “Sir, is there something I can help you with?”

Customer: “Where my food?”

Me: “I’m sorry, did you not receive it? Let me see what the hold up is.”

(It turns out the customer never actually ordered the food. I quickly have one of the counter guys make his sandwich while I get his soup. As it turns out, the type of soup he wanted has run out in the time he was just standing there.)

Me: “I’m sorry, sir, it seems we are out of that soup. Would you like to have another?”

Customer: “I pay for soup! Soup is for my boss! I demand THAT soup!”

Me: “I apologize, sir, but that soup has run out. Is there another one I can get you?”

(The customer makes an enraged sound and runs to the back of the restaurant to where my co-worker is.)

Customer: “I order soup and she no give me!”

Co-worker: “I’m sorry, sir, could I see your receipt?”

Customer: “Receipt?! I am not thief!”

Co-worker: “I did not say you were a thief at all. I just need to see what she charged you for.”

Customer: “No, no you say I am thief! How dare you call me thief! I am customer! I pay here, I am customer!”

(My boss then overhears the shouting and comes out)

Boss: “Can I help here?”

(The customer begins yelling while my co-worker tries to explain what happened.)

Customer: “And she call me a thief!”

Boss: “Sir, she did not call you a thief, she just needs to see what you paid for so she can get it for you. Now, could I see your receipt please?”

Customer: *thrusts receipt into boss’ hand*

Boss: “Sir, it seems we’re out of that soup. Is there another soup I can get you?”

Customer: “No! I pay for that soup! My boss say that soup! I need soup!”

Boss: *gestures to our phone* “Maybe you could call your boss and see if there is another soup they would like?”


(The customer did eventually call his boss, but not without continued shouting about us calling him a thief.)