Unfiltered Story #67447

New York, NY, USA | Unfiltered | February 21, 2017

(I work at a very busy cafe-type restaurant in Midtown. We very often get customers who do not speak English well, if at all. Some of these people come in on behalf of their boss with a piece of paper which the order is written on. They give this paper to the employees who make the food, then to me so I can charge them accordingly.)

Customer: *hands me paper with a sandwich and soup written on it* Me *charges and hands back a receipt*: “Thank you, have a good day.”

(Five minutes later, I realize the customer is still standing there.)

Me: “Sir, is there something I can help you with?”

Customer: “Where my food?”

Me: “I’m sorry, did you not receive it? Let me see what the hold up is.”

(It turns out the customer never actually ordered the food. I quickly have one of the counter guys make his sandwich while I get his soup. As it turns out, the type of soup he wanted has run out in the time he was just standing there.)

Me: “I’m sorry, sir, it seems we are out of that soup. Would you like to have another?”

Customer: “I pay for soup! Soup is for my boss! I demand THAT soup!”

Me: “I apologize, sir, but that soup has run out. Is there another one I can get you?”

(The customer makes an enraged sound and runs to the back of the restaurant to where my co-worker is.)

Customer: “I order soup and she no give me!”

Co-worker: “I’m sorry, sir, could I see your receipt?”

Customer: “Receipt?! I am not thief!”

Co-worker: “I did not say you were a thief at all. I just need to see what she charged you for.”

Customer: “No, no you say I am thief! How dare you call me thief! I am customer! I pay here, I am customer!”

(My boss then overhears the shouting and comes out)

Boss: “Can I help here?”

(The customer begins yelling while my co-worker tries to explain what happened.)

Customer: “And she call me a thief!”

Boss: “Sir, she did not call you a thief, she just needs to see what you paid for so she can get it for you. Now, could I see your receipt please?”

Customer: *thrusts receipt into boss’ hand*

Boss: “Sir, it seems we’re out of that soup. Is there another soup I can get you?”

Customer: “No! I pay for that soup! My boss say that soup! I need soup!”

Boss: *gestures to our phone* “Maybe you could call your boss and see if there is another soup they would like?”

Customer: “NO! WHY YOU NEED CALL MY BOSS?! NO CALL MY BOSS!”

(The customer did eventually call his boss, but not without continued shouting about us calling him a thief.)

1 Thumbs
16
VOTES
style="float: left; color: white;">NEXT STORY »
style="float: left; color: white;">NEXT STORY »