Unfiltered Story #67427
(I was working the front door as Loss Prevention and I greet an old customer as he walks in)
Me: “How are you doing today?”
Customer: “Is it okay if I come in with this (fanny pack) on?”
Me: “Sure! You’re fine.”
Customer: “Cause I don’t want you to think I’m stealing.”
Me: “You’re good, you can go ahead.”
Customer: “I’m a war veteran and I’m on disability.” (Proceeds to pull our is disability card and ID)
Me: “You are okay, I don’t need to see any credentials.”
Customer: “What was that?”
Me: “You are good to go. I don’t need to look at credentials.”
Customer: “I’m hard of hearing, what was that again?”
Me: (speaking up) “I don’t need you to pull out your ID, you’re good to go.”
Customer: “You’ve been having a bad day, haven’t you?”
Me: (confused) No, I’m not having a bad day.
Customer: “No, I think you’re having a bad day.”
Me: “No, I’m not.”
Customer: “You know what I think you should do? Smile.”
Me: *doesn’t smile*
(back and forth starts to proceed about me not smiling)
Customer: Are you customer service?”
Me: “No, I’m security. That’s why I don’t smile. Customer service is right over there.” (points)
(Then, the customer proceeds to complain about me until he left, claiming that because I was having a bad day — which I wasn’t — and that I shouldn’t take it out on everyone. NOTE: It would probably be necessary to point out that I’m a female, which shows a trend of old men telling women to smile, even when we’re not mad or having a bad day.)
Question of the Week
Have you ever served a bad customer who got what they deserved?