Unfiltered Story #67427

Unfiltered | January 23, 2017

(I was working the front door as Loss Prevention and I greet an old customer as he walks in)

Me: “How are you doing today?”

Customer: “Is it okay if I come in with this (fanny pack) on?”

Me: “Sure! You’re fine.”

Customer: “Cause I don’t want you to think I’m stealing.”

Me: “You’re good, you can go ahead.”

Customer: “I’m a war veteran and I’m on disability.” (Proceeds to pull our is disability card and ID)

Me: “You are okay, I don’t need to see any credentials.”

Customer: “What was that?”

Me: “You are good to go. I don’t need to look at credentials.”

Customer: “I’m hard of hearing, what was that again?”

Me: (speaking up) “I don’t need you to pull out your ID, you’re good to go.”

Customer: “You’ve been having a bad day, haven’t you?”

Me: (confused) No, I’m not having a bad day.

Customer: “No, I think you’re having a bad day.”

Me: “No, I’m not.”

Customer: “You know what I think you should do? Smile.”

Me: *doesn’t smile*

(back and forth starts to proceed about me not smiling)

Customer: Are you customer service?”

Me: “No, I’m security. That’s why I don’t smile. Customer service is right over there.” (points)

(Then, the customer proceeds to complain about me until he left, claiming that because I was having a bad day — which I wasn’t — and that I shouldn’t take it out on everyone. NOTE: It would probably be necessary to point out that I’m a female, which shows a trend of old men telling women to smile, even when we’re not mad or having a bad day.)