Unfiltered Story #67391

Unfiltered | December 17, 2016

Sitting in my gas booth in the middle of winter, half way into my night shift. A very annoyed looking woman approached, and shoved her card into the tray that connects into the booth.

Customer: “I want 8 bucks on my pump!”

Me: “Alright, let me get that for you.”

The customer was a very impatient person, and for some reason was wearing a very light coat when it was snowing very heavily.

Customer: “Are you really this slow?!”

Me: “I finished up, here you are.

I was relieved to let the impatient woman go away, and so I watch as she makes her boyfriend get out of the car to start the gas. Well instead of actually getting the gas going, he pushed the nozzle in, selected his gas, and then rushed into his car without gassing up.

A moment later the woman noticed, and so jumped out of the car while shouting at her boyfriend and started up the pump. Well she had been jiggling it, and the pumps were prone to refund in the pump was jostled too harshly to prevent any leaking.

Knowing that when I refunded money back onto a card it would take a few hours I became nervous as she walked back to my window with a very angry look.

Customer: “Why isn’t it pumping?!”

Me: “You jostled the pump too much, so I had to refund it. It may take some time to get back on the card…”

Customer: “Where is my money?! I want it back on the pump right now, and I need to gas up!”

By this point she was screaming at me, and another customer was approaching my booth. I tried to calm her down, but she started cussing and stomping her feet telling me to call inside to the main store to get someone to help get her money back.

I quickly called in and talked to a customer service representative, but she was still screaming and cussing away near my microphone so I had to mute her.

When I was speaking to the represenative, I watched as she started screaming at the other customer. So when I hung up after figuring out that we couldn’t do anything to speed up sending the money back, I walked to the window and unmuted the microphone.

Customer: “So have you figured out yet?!”

I tried to get a word in, but she continued on a tirade of cussing.

Me: “Mam, you’re going to have to be quiet for a moment!”

I finally shut her up enough for me to continue.

Me: “You’re going to have to go inside, and let them help you as you are being extremely loud.”

She glared at me, and smacked the window and stomped away into her car.

After she left, the other customer who had been yelled at by her walked up.

Me: “I’m so very sorry about her…”

Customer 2: “No, don’t be. I’m sorry that you had to deal with her.”

After that, the angry customer came back later with a card given to her after screaming at people inside and put it into gas. After that she became known as one of the most angry customers we’d ever had, and we don’t talk to her except to confirm what she wanted.