Unfiltered Story #67346
Our office phone number is one digit off from another practitioner in town, so once in a while we get someone who misdials. It can be amazing how long it takes them to catch on since we always answer with our practice’s name.
Me: Thank you for calling The Eye Center, this is ——, how can I help you?
Man: Yes, I need to make an appointment
Me: Ok, have you been here before?
Man: No.
Me: All right, I’ll just get a little information then, what is your name and date of birth?
Man: <Gives name and date of birth>
Me: Ok, and do you have any vision or medical insurance?
Man: –why do you need my vision insurance?
Me: Umm–to check if you have routine coverage?
Man: Why would the dermatologist need that?!
Me: Oh, well this is The Eye Center, so we’re a, um, optometrist…
Man: <laughs sheepishly> Oh, ha ha, sorry.
