Unfiltered Story #67320

Unfiltered | October 7, 2016

(I work at a doggy daycare. We used to have a grooming business in the same building but no longer have a groomer. This change is farely recent so we do basic grooming like baths and nail trims. Any dog that requires trimming or shaving we have to reccomend to another groomer. This is the third phone call I’ve gotten regarding grooming in the last 15 minutes.)

Me: (company name) this is (my name) how may I help you?

Caller: Hi I’d like to make an appointment for my dog to be groomed.

Me: Okay, what kind of dog do you have?

Caller: (small frilly dog that would require a lot of trimming)

Me: I’m sorry ma’am but we no longer have a groomer that can trim a dog like that. We can only do basic grooming like baths and nail trims.

Caller: But she’s been there before…

Me: ….but we no longer have a groomer…

Caller: …..so I can’t make an appointment?

Me: No ma’am. I’m sorry.

Caller: ….okay. (click)

(She called back twenty minutes later to harrass my coworkers about her dog.)