Unfiltered Story #67276

Unfiltered | August 24, 2016

I work at a customer service/information desk in a big shopping mall; people ask me for directions in the mall and can buy gift cards, I give general information and other howabouts around the area, like turist information and such. We also operate a call center, so I answer incoming calls as well. I have to know a lot about everything, but I cannot have knowledge of everything.

(Side note: this male caller sounded like he is a recovering drug addict)

Caller: “Hi, my name is ( ), I was wondering if you have a home testing sperm kit?

Me: “Hi, what was the last part you said? Home testing …?

Caller: “home testing sperm kit”

(He was talking really low, so I had to ask one more time)

Me: “Once more, I didn’t hear the last part.”

Caller: home testing sperm kit, do you know where I can get it? “

Me: “…”

Me: “I’m sorry, I have never heard of anything like that for sale in any store”

Me: “Have you been to the drugstore? They might have something like that? Or know somebody that does sell it”

Caller: “I’ve been there earlier today, they did not know about it either, nor heard of it! So I was wondering if you did? Can you maybe search for it?”
Me: “would you like the number to the healthcare center?”

Caller: “I know I can get my sperm tested at the doctor, but I want to do it at home, so I wondered if you knew where I can buy it”

Me: “the healthcare center might know more than me, they might know where you can buy it!”

Caller: “I know I only can buy it online, but I wanted to know if there was a place I could purchase it”

Me: “Then you probably only can buy it online, I’m sorry I can’t help you anymore!”

Caller: “Ok, but do you know if those home sperm tests are reliable? Like, can I trust the results of them?”

Me: “… eeehh??”

Me: “I really don’t know. That is far out of my league of expertise.”

Caller: “ohhh…. Ok… thank you anyway”

Me: “your welcome, have a good day…..”