Unfiltered Story #67217

Unfiltered | June 21, 2016

I’m a petite female cashier for a local grocery store. I see this young lady, who looks under 28 unloading her full cart of groceries and beer. As required by law and store policy for people who look under 28, I ask her for her ID.

Me: “I need to see your ID.”

Customer: “My friend’s getting more stuff and he’ll show you his ID.”

Me: “Okay, I’ll wait for him but I still need to see your ID.”

Customer: (with attitude) “My friend will show you his ID!”

At this point, I will not scan the beer because I could lose my job easily if I sell alcohol without ID verification.

Finally, the “friend” comes with more groceries. He is much older and it seems like one of these situations where older people will buy alcohol for their “younger friends.”

After putting down his items he shoves his very dirty and smelly wallet to my face.

I’ve signaled my male supervisor over to help with the situation because the older guy is very intimidating.

Me: (in a very calm tone) “Sir, I can’t see your ID”

Male Customer: (With attitude) “Why not? It’s right there!” The open wallet is still touching my face. He does not realize that I’ve refused the sale of beer.

He sighs in a very exasperatedly manner and takes his ID out of his wallet and throws at me. It is at this point that I decide to stay quiet and let my supervisor tell him why I won’t be selling him alcohol.

After handing him the receipt, he yells that “<Rival grocery store> would not do this <beep> and that I’ll be shopping there from now on!”

Me: “Okay. That’s fine and have a nice day!”

After all this hoopla, a line has formed behind these rude customers and I couldn’t walk away for a minute to calm my nerves because I didn’t want to make other customers wait. I start to check out the next customer’s groceries.

Customer #2: (After overhearing my supervisor’s spiel on the store policy/law on alcohol) “Does that happen a lot? And you did the right thing.”

At this point, I’m almost in tears and my voice is wavering.

Me:”Thanks! And it happens every once a while.”