Unfiltered Story #67185
(I work at a call center for an online retailer; the retailer I work for does not have any commercials.)
Me: Thank you for calling [Company], my name is [Name], may I have your order number?
(Customer gives non [Company] order number.)
Me: Is this an item you ordered off [Company].com?
Customer: I ordered it off the commercial!
Me: Okay… I’m sorry, so you- saw a commercial and ordered an item over the phone?
Customer: No, I ordered it online!
Me: What website did you order it from?
Customer: I don’t know! Haven’t you ever seen one of those commercials? On TV? Buy one get one free!
Me: I’m sorry, I’m not sure what you mean.
Customer: Then you’re in the wrong line of service!
Me: I’m sorry, sir. If you placed the order on [Company].com, I can assist, but if you ordered it from a different company, you’ll have to go through them for assistance.
Customer: I don’t know who I ordered it from! That’s the problem!
Me: …
Question of the Week
Have you ever served a bad customer who got what they deserved?