Unfiltered Story #67129

(I had just gotten on shift at Gamestop, and have already had to field a call from my District Manager asking questions about stuff my store manager had already answered. I’m currently by myself at the store. An older woman comes in with what looks like a 10 year old grandson)

Me: Hi, what can I do for you?

Customer: Yes I called about a week ago about replacing my Xbox from you, I was told it came in already

Me: Alright, hang on a second and I’ll go grab it from the back (I go to the back and grab the system and bring it back to the counter)

Me: Ok, I got your xbox, total will be $154.00

Customer: No its not, my son brought in his xbox and you people took it, that is a replacement!

Me: alright, do you have a trade card, or the receipt or the xbox with you?

(The customer starts getting more agitated and louder)

Customer: No, you people took the xbox and you didn’t give him anything! Now give me that xbox!

Me: I’m sorry ma’am but I can’t hand it to you without you trading the other xbox in or paying for it. And we wouldn’t take your xbox without giving him something in return (the customer starts getting louder and louder, pointing at me)

Customer: Listen I need to speak to one of the managers right now, because I want that xbox and I’m not going to pay for it!

Me: Ma’am I am the only manager on duty

Customer: Well then you need to find a better one!

(After that I lost all interest in the customer. It was my second to last day there, so I pretended to write down the customers information and told her I would call back when I get this information sorted. Needless to say I didn’t call her back)